We hope that you love our products, but if your purchased items are not what you expected- we are here to help!

We have a 24-hour request for return policy, which means you should contact us within 24 hours since the item was received. In addition, the item must reach us within 6 days from the day you made the request for return.

Damages and issues 
Please inspect your order upon receiving it and contact us at hello@birubeeru.com within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items 
We cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send the new item to you.

To start a return, you must notify us at hello@birubeeru.com within 24 hours from the time you received your purchase, stating why you would like to return your item. To be eligible for a return, your item must be in the same condition that you received it - unworn, unwashed, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please ensure that we receive the items within 6 days since you notify us. 

You can always contact us for any return question at hello@birubeeru.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

After your order is fulfilled, we will email/ SMS you the airway bill and courier service.

We will restock some items but not all. Some items can only be produced as a one-off.

Unfortunately we do not support this feature. Please check our website periodically for updates.

Please contact our Admin at hello@birubeeru.com or WhatsApp us at +628113980988

Biru Beeru online store operates from Bali, Indonesia.

Please allow 2-4 business days for items to be shipped to Jakarta from Bali. Delivery time may be affected during Ramadan and other Public Holidays. Larger boxes using wooden crates are shipped via JNE trucking or Dakota which may arrive approximately 7 days. 

We currently use JNE and Lion Parcel for deliveries.

At the moment, we only ship within Indonesia because many of our products are delicate and fragile. We're currently exploring reliable international shipping options that can handle our items with the care they deserve. Once we find the right partner, we'll definitely start shipping worldwide!

Because each of our products is 100% handmade - whether it's in the carving, batik, hand-dyeing, stitching or finishing - we often can't recreate an identical piece. That's what makes each item truly one of a kind!

Whether it is tableware, wooden products, furniture or garments, all Biru Beeru's goods are manufactured in-house at our workshop in Solo, Central Java. 

Our showrooms are open by appointment only, and we'd love to welcome you! you can view a wider range of our products in:

• Umalas, Bali
• Menteng, Jakarta

To schedule a visit, just send us a message at +628113980988 or email us at hello@birubeeru.com

While we're currently open by appointment only, our cafe/showrooms in Jakarta and Bali are in the works and looking very promising! We can't share an exact opening date just yet, but we're excited to welcome you in the very near future.

Join our mailing list so we can update you - and send you an invite to our opening party!